Partner Care Representative

Job Description

Job Description

At Awana, we believe true change happens in the communities when children and youth are transformed by the gospel and engaged in Biblical discipleship in the presence of a caring adult. We believe that kids can come to know, love and serve Jesus, following Him for a lifetime. This is why, for 75+ years, Awana has been working with leaders in local churches in the US and around the world, providing solutions that equip these women and men to make disciples in children and youth.

Today, God is using Awana to reach over 9 million kids in 140 countries around the world. With over 500,000 equipped leaders in 91,000 clubs / churches, Awana is able to play a vital role in global evangelism and discipleship of children and youth. If you are passionate about being integral to reaching kids with the gospel, join us, and become a part of our global cause.

Summary

At our ministry, we are passionate about forming lasting faith in every child, everywhere! As a Partner Care Representative, you will play an important role in furthering our mission by providing excellent care and support to our partner (churches, ministry leaders, volunteers, etc.), for the purpose of inspiring and equipping them for child discipleship.

Collaborating with our Child Discipleship Missionary, Curriculum, Discipleship Engagement, Donor Development, Supply Chain, and various other internal teams, this position’s primary focus is to serve our partners through issue resolution and being a centralized resource for Awana related information.

You will thrive in this role if you can successfully combine a desire to serve and delight our callers with empathy, problem solving, and follow-up skills with an aptitude for basic math and details, while having a heart for mission work that directly impacts the lives of children and youth around the world. We are seeking someone who views customer service work not just as a series of tasks, but as vital ministry work with eternal value.

This position is a hybrid role with the majority of work being performed from home with occasional in-office expectations primarily in our St. Charles, IL office. Typical work hours will be 8am to 4 : 30pm CST Monday through Friday.

Hiring Range for this position is : $16 to $17.50 an hour.

Who We Are Looking For :

• Team player who supports, upholds and demonstrates the Awana values in internal and external communications and relationships.
• Collaborative partner who has a natural ability to create genuine relationships with our internal team and external partners.
• Logical problem solver who proactively communicates workflow and / or deadline status to the team.
• Self-motivated, goal-oriented professional with a passion for helping fuel exponential ministry growth.
• Flexible team member who is open to taking on new responsibilities and easily adapts to shifting priorities and needs.
• Champion of children to belong, believe and become resilient disciples.

Key Responsibilities :

Partner Communication and Support

Issue Resolution and Account Management

Order Processing and Data Management

Digital and Product Support

Team Collaboration and Professional Development

What You Need :

Physical Demands / Working Conditions

While performing the duties of this job, the team member is regularly required to communicate, including the ability to hear and respond to verbal conversations, often utilizing headphones. The team member is also required to regularly utilize computer equipment (e.g., screens and keyboards) to perform work. Awana recommends maintaining ergonomic posture, utilizing properly positioned computer equipment to minimize strain, and taking regular breaks to stretch and move around. Specific vision abilities required by this job include ability to work with digital displays for extended periods of time and manage visual strain. Local and out-of-town, overnight travel may be required.

What We Offer :

As a ministry that equips leaders to reach kids with the gospel and engage them in lifelong discipleship, we value our team that makes this happen and are excited to offer :

This Job Description reflects the current assignment of essential functions and is not meant to be all-inclusive. Responsibilities may be assigned or reassigned to this job at any time based on the needs of the organization and may be modified to reasonably accommodate an individual with a disability or for other reasons. Please note, this opportunity is contingent upon favorable completion of a reference check, background check, and I-9 completion.