Service Operations Specialist

Support Service Operations Specialist Level 1

Insight Global is seeking to hire a Support Service Operations Specialist Level 1, sitting in a remote capacity and supporting a leading technology company's customer service and field operations. This entry-level role delivers remote technical assistance, manages support tickets, and coordinates Field Service RMAs and loaner equipment logistics. The specialist will oversee order processing, data entry, and technician support, ensuring timely service delivery and accurate documentation across platforms like SAP and iDemo. Responsibilities also include maintaining SLA install bases, supporting contract transitions, and collaborating cross-functionally to manage custom service agreements. Candidates should demonstrate strong attention to detail, adaptability, and a customer-first mindset while navigating fast-paced service environments. Familiarity with Microsoft Excel, ERP / CRM systems, and Lean principles is preferred.

Skills and Requirements :

• 2+ years of customer support, logistics coordination, operations support, or administrative roles
• Familiar with managing service-related tasks with complex processes
• Bachelors Degree
• MS Excel experience
• ERP or CRM experience such as SAP, Salesforce, etc.
• Coming from an electronics service space
• Familiar with service management tools such as iDemo
• Relevant certifications