Medical Secretary - Internal Medicine

Front Desk Receptionist

Under direction of office supervisor and physicians receives patients into site. Ensures record is complete and available prior to patient arrival. Updates patient information including demographics and insurance information. As appropriate, provides patients with information regarding appointments, test requirements, etc. in preparation for next visit. Collects co-payments, preparing and maintaining related records. Provides charge entry for services rendered to patients. Maintains efficient front desk operations. This is a full-time, 40 hours / week position (8 : 00AM-5 : 00PM Monday-Friday) supporting the Internal Medicine division at our East Providence office.

Principal Duties and Responsibilities :

• Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
• Greet patients and visitors promptly. Assist patients and family members or other customers with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• Confirm patient appointments in advance of visit.
• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Schedule patient appointments.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the office (organizing, housekeeping, assisting others, etc.).
• Check patients into clinical office by updating patient demographic information and "arriving" the patient in the software. Verify insurance information at each patient visit.
• Review encounter forms to ensure accurate diagnostic / treatment codes are applied.
• Collect payments (co-pays) for services rendered when applicable (at check in or at check out).
• Reconcile encounter forms and payment collection on a daily basis.
• Document and log unused encounter forms as directed by the Patient Accounting Office.
• Check patients out of the clinical site by processing the paperwork, scheduling follow up visits and entering the charge for the visit.
• Photocopy, fax and file as required.
• Process outgoing mail and distribute incoming mail.
• Initiate and follow through on referral authorization calls to insurance carriers as necessary.
• Type correspondence as directed.
• Filing as required.
• Prepare initial patient medical record.
• Respond to routine requests for information in a timely manner following procedure / guidelines. Reduce inquiries to others when information is readily available through other means.
• Maintain equipment and report broken or missing equipment to manager as soon as possible.
• Willingly learns new skills, procedures, protocols as they are introduced; attends training and masters new software programs.
• May perform duties of Medical Assistant.
• Maintain work area in a neat and orderly fashion.
• Attend meetings as required.
• Demonstrate flexibility to perform duties wherever volume deems it necessary within the office.

Basic Knowledge :

Experience :

Working Conditions and Physical Requirements :

Independent Action :

Supervisory Responsibility :

Employees are required to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.

We value a diverse, talented workplace and seek colleagues who strive to better understand systemic barriers as it affects patient care and our academic institutions. Brown Medicine welcomes nominations and applications from all individuals with varied experiences, perspectives, abilities, identities, and backgrounds to enrich our clinical, research, training and service missions.