Patient Access Specialist

Job Description

Job Description

Description

Patient Access Specialist

Location :   Clackamas, OR

Pay Scale :   $19-22 per hour, depending on experience

Hire on Incentive

MyTeam Medical Staffing services seeks to hire 1-2 Patient Access Specialists for a large organization in Clackamas, OR.  Patient Access Specialist will have a minimum of 1-year current physician office or clinic experience with no exceptions.

Key Responsibilities

Key Responsibilities :

• Answers incoming phone calls timely, professionally and with courtesy and respect.
• Screens calls using established protocols to determine caller needs and handles or redirects callers appropriately.
• Checks voicemail system and answering service messages frequently and routes messages to appropriate staff members.
• Pre-registers patients in Electronic Health Record (EHR)
• Schedules patients in EHR, following office scheduling guidelines.
• Answers or appropriately refers billing questions.
• Inputs all data into EHR accurately.
• Assists in confirming appointments.
• Helps contact and reschedule patients when providers' schedules change.
• Opens phones in accordance with clinic policy and transfers phones to answering service upon closing.
• Remains calm and effective in high pressure and emergency situations.
• Scans & indexes documentation into medical records according to company procedures during downtime.
• Assists in new employee training on specific tasks, as needed.
• Performs other duties as assigned.

Skills, Knowledge and Expertise