Client Services Director

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The Director Client Services is responsible for directing the Client Services team to ensure work meets client expectations, grow business across the platform within existing key accounts and serve as key client contact for all projects and initiatives that are awarded. The Director Client Services will be responsible for providing on-site leadership and tactical support to ensure projects are managed with accuracy and follow through.

KEY RESPONSIBILITIES

• This role needs to lead and manage sales and profitability among assigned accounts through five basic requirements :

o Retain account

o Grow account through increased services and revenue

o Improve profitability and EBITDA

o Increase Client's sales, Customer Count and Brand Image

o Increase Quad's equity and worth as a partner supplier / company

o Participate in the development of integrated marketing strategies and recommendations that seamlessly combine creative, online and offline channels (e.g., social media, email, events, print, TV).

o Ensure consistent messaging and branding across all touchpoints.

o Collaborate with creative teams to create cohesive campaigns that resonate with the target audience.

o Leverage data analytics to track campaign performance and identify areas for improvement. Work with internal / external teams to ensure tactics and / or messaging is adjusted, as appropriate.

o Work closely with internal teams (creative, media, PR) to align campaign objectives and messaging.

Education : Bachelor’s degree in advertising, communication, marketing or related field required or the equivalent. (MBA a plus)

Experience : Minimum 8 years of experience in account management; 3-5 years of Media or Retail experience, at least 4 years of management experience required.

Knowledge, Skills & Abilities :

Employees can be expected to be paid an annualized salary range of $115,000- $130,000 based on variations in knowledge, skills, experience and market conditions.

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We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.