Program Manager of Residential Services

ABOUT

US

Sanctuary for Families is New

York's leading service provider and advocate for survivors of

domestic violence, sex trafficking and related forms of gender

violence. Every year, Sanctuary empowers thousands of adults and

children to move from fear and abuse to safety and stability,

transforming lives through a comprehensive range of services. We

provide a range of wrap-around services to help survivors rebuild

their lives in the aftermath of abuse, and work to end gender

violence through three key strategies : direct services, outreach

and training, and systems-change advocacy. Our services are

available in 12 locations throughout New York

City.

POSITION

OVERVIEW

Reporting to the

Assistant Deputy Director, the Program Manager of Residential

Services is responsible for overseeing case management and housing

programming within the residential program. This role ensures that

program staff perform their duties professionally and ethically

while remaining accessible to staff during operational hours and as

needed after hours.

RESPONSIBILITIES

Oversees

the delivery of case management and housing services at Sarah Burke

House and in the community.

Manages

recruitment, training, hiring, and evaluation of case management

and housing staff.

Directly supervises four

case managers and two housing

specialists.

Ensures program compliance with

agency policies, funders, and other regulatory agencies.

Ensures case files, notes and services plans

are up to date with all required documentation.

Acts as liaison to internal and external

services providers.

Recruits, trains and

supervises program volunteers and student interns.

Utilizes SORTS to oversee DPE extension

requests.

Attends ongoing professional

development trainings and workshops.

Oversees

all housing-related groups for the transitional

shelter.

Participates in internal and external

housing related task-forces.

Assumes on-call

responsibilities.

Manages in-kind donations

for the transitional shelter.

Performs any

other department or agency-related duties or special projects as

directed.

Works closely with all programs at

SBH and within Sanctuary for Families.

Leads

joint case management residential meeting regarding housing matters

Participates in Sanctuary for Families'

Housing and Case Management

work-groups.

Liaisons with HRA regarding client

and programmatic matters.

Works closely with

leaders from other departments and programs within the agency.

Maintains strong relationships with partner

agencies.

Master's degree

• in Social Work (LMSW) or Mental Health Counseling (MHC) required;

other related master's degrees in the social services field will be

considered.

A minimum of 2 years post-master's

degree in the field of human services, and 1 year supervisory

experience.

Bilingual English and Spanish or

additional community language preferred.

SIFI

certification preferred.

Experience in the

field of domestic violence and / or residential services preferred.

Ability to provide coaching, supervision and

leadership.

Sensitivity to domestic violence

issues.

Excellent interpersonal,

administrative and managerial skills.

Excellent verbal / written communication.

Excellent clinical skills.

Flexibility and ability to prioritize and work

on multiple projects.

Strong analytical skills.

Strong Microsoft Office, including Outlook,

Word, and Excel skills.

Understanding of and

ability to work with people of diverse national, ethnic, cultural,

religious and socioeconomic

backgrounds.

Budgeted

Salary : $78,000 - $83,000 per

year

Work

Salaried / Exempt

Work

schedule is currently Hybrid, must be able to meet job location

schedule

obligations

Benefits :

Health, Dental and Vision Insurance

Employer-paid life insurance

Employer

retirement contribution

Paid time off

(Holidays, Vacation, Personal, Sick)

Generous

Leave Policy

Flexible spending account /

Health savings account

Student loan

assistance

Tuition reimbursement

program

Gym reimbursement program

Wellness program and

rewards

Sanctuary

for Families is a welcoming workplace. All qualified applicants

will be afforded equal employment opportunities without

discrimination because of race, creed (religion), color, sex,

national origin, sexual orientation, military status, age,

disability, predisposing genetic characteristics, marital status or

domestic violence victim status, and other categories protected

under Federal, New York state or New York city

laws.

Survivors

of gender-based violence are strongly encouraged to

apply.