US Virtual - Technical Support Advisor - Work from Home
VXI Global SolutionsMontgomery, AL, United States30+ days ago
Job type
- Full-time
- Remote
Job descriptionDiagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. Use multiple systems to research and deliver efficient, real-time solutions. Connect with a diverse range of customers by adjusting your communication style to meet their needs. Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals. Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting. Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. Open to feedback and coaching, with a drive to continuously improve and excel. Proven experience in customer support or technical assistance , ideally in a call center setting. Strong verbal and written communication skills. Problem-solving abilities with a flexible, adaptable approach to challenges. Confidence in navigating multiple software tools and systems to resolve issues. A self-motivated attitude with effective time management skills. $17.31 per hour, with opportunities for performance-based incentives. Full health insurance package, including medical, dental, and vision coverage. $25 / month per line for unlimited phone, text, and data (restrictions may apply). Paid training to set you up for success. Career advancement opportunities with a globally renowned leader in technology innovation. Earn ongoing bonuses for referring new employees through our Referral for Life Program. Thrive in a dynamic virtual work environment with a team that's dedicated to your success. Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. Private Workspace : A quiet, dedicated workspace with no distractions. Ergonomics : A comfortable desk setup with all necessary equipment. Internet : A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. Ethernet Connection : Must be hardwired; Wi-Fi is not acceptable.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Join Us as a Technical Support Advisor!
Location : Remote Call Center
Join Us as a Technical Support Advisor!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!
What You'll Be Doing :
Customer Service Excellence :
- Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Technical Support & Troubleshooting :
Adaptability in Communication :
Team Collaboration :
What We're Looking For :
Customer Service Focus :
Technical Enthusiasm :
Resilience Under Pressure :
Learning & Growth Mindset :
What You Bring :
What You'll Get : Competitive Pay :
Comprehensive Benefits :
Cell Phone Perks :
Training and Growth :
Referral Bonuses :
Supportive, Inclusive Environment :
Remote Work Requirements
Why You'll Love Working Here :
At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us.
Ready to Take the Next Step?
Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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Technical Advisor • Montgomery, AL, United States
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