Help Desk Technician

A large government client is looking to add 1 experienced help desk analysts to their team. These individuals should be well versed in both over-the-phone and deskside support. 95% of this position will be over-the-phone and remote support, however they should have the ability to work on hardware if / when necessary. These individuals should have excellent customer service and communication skills, and be willing to go onsite to the office in New Castle, Delaware 1 day a week. This individual also has to be open to some 10 : 30AM - 7PM shifts on occasion. Compensation is between $20-$25 / hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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• A+, Network+, or Desktop Dell Certified
• Any other certifications

1-3 years of professional helpdesk analyst experience, ideally supporting a large company of internal end users

Ticketing System Experience (ideally ServiceNow but open to any systems)

Excellent communication and customer service experience

Basic LAN / WAN and VPN troubleshooting experience

Elevated, tier 2 service desk experience