Job Summary :
- As the first point of contact for our guests, the Host / Hostess plays a vital role in setting the tone for their dining experience.
- This position requires a strong commitment to exceptional hospitality, professionalism, and an understanding of Forbes Travel Guide’s five-star service standards.
- The ideal candidate is poised, friendly, detail-oriented, and able to create a welcoming atmosphere that reflects the elegance of Pasta & Press.
The host may be asked to assist in other areas such as prepping, bussing, cleaning, etc. Key Responsibilities :
Guest Experience & Service : Greet every guest warmly with eye contact, a smile, and a personalized welcome.Anticipate guest needs and provide intuitive, five-star service in line with Forbes standards.Maintain composure and professionalism at all times, ensuring a seamless and elevated guest experience.Handle guest inquiries, special requests, and complaints with grace and discretion.Operational Excellence :
Maintain an organized and efficient host stand, ensuring a smooth flow of guests.Communicate effectively with the FOH and BOH teams to optimize service.Assist with takeout and online order pickups while ensuring exceptional guest interaction.Uphold cleanliness and presentation standards in the entrance and host stand area.Ability to flex into different roles based on business needs, such as food prep, stewarding, bussing, etc. Qualifications & Skills :
1+ years of experience in a hospitality or fine dining setting preferred.Familiarity with Forbes Travel Guide service standards or a strong commitment to luxury-level hospitality.Excellent communication skills, with the ability to remain poised under pressure.Strong organizational and multitasking abilities.A warm, professional demeanor with a passion for guest service.Availability to work evenings, weekends, and holidays as needed.Physical Requirements :
Ability to stand for extended periods.Comfortable working in a fast-paced environment.Ability to lift up to 25 lbs Powered by JazzHR