Guest Experience Lead | Grand Central Terminal

Overview

Guest Experience Lead | Grand Central Terminal at lululemon. The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education that articulates the value of our product and brand. The role is part of the store leadership team and focuses on driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. The Guest Experience Lead may provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed.
• Lead from the floor as the Supervisor on Duty to meet the needs of the business, team, and guests.
• Prepare for in-store guest readiness and maintain operational excellence of the store throughout shift.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store's hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support ongoing learning through feedback, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by fostering supportive relationships and engendering a fun, productive environment.

Job Requirements

Eligibility

Schedule / Availability

Experience

Job Assets (nice to have)

What We Look For

Work Context

Compensation & Benefits

Base Pay Range

$24.00 - $27.61 / hour, subject to minimum wage in the location

Target Bonus : $2.00 / hour

Total Target Base Pay Range

$26.00 - $29.61 / hour

lululemon's compensation offerings are pay-for-performance and vary by location, knowledge, skills, experience, and internal equity. Employees in this position may be eligible for a bonus program, subject to program requirements.

Additional benefits may include : extended health and dental benefits, mental health plans, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parental top-up, development opportunities, and networks / mentorship programs. Benefits eligibility may vary and are subject to change.

Note : The incentive programs, benefits, and perks have eligibility requirements. The Company reserves the right to alter these programs at any time without notice.

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