PC Technician Intermediate

Job Details :

Title : PC Technician Intermediate

Location : El Dorado Hills, CA [100% on-site]

Duration : 9+ Months

Rate : $20.00-$23.00 / Hour

Day to Day Responsibilities of this Position and Description of Project :

• Provide basic IT support for both internal staff and customers through support queues (Service Now); addressing problems quickly, thoroughly, and consistently.
• Flex between supporting customer calls / chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need)
• Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities.
• Perform software installation and troubleshooting.
• Communicate and resolve issues in a professional and timely manner.
• Adhere to established SLAs for calls and tickets
• Assist users remotely using BeyondTrust application
• Troubleshoot issues related to Laptop / Desktop, Printers, Active Directory, and other IT applications
• Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc
• Documenting processes and maintaining knowledge base articles
• Use of knowledge base to identify solutions to user issues
• Collaborating with internal departments to ensure that IT needs are met
• Escalate, if required, unresolved problems to a higher level of support
• Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.
• Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment
• Troubleshoot issues related to hardware, network connectivity, printers, and software applications
• Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions
• Engage service providers to solve other IT infrastructure issues
• Ensure compliance with all BSC policies & procedures in all related areas
• Troubleshooting for known errors and workarounds
• Self-motivated to find solutions to customer issues under guidance from senior members of the team
• Provide support from within the office (this is not a remote position)
• Assist with various projects as needed
• Ability to participate in on-call weekend rotation support
• Ability to lift 40 pounds
• Other duties as assigned

Required Skills (top 3 non-negotiables) :

Organizational Skills

Leadership Skills

Ability to follow procedures

Preferred Skills (nice to have)

Service Marketplace

Education Requirements :

High School

Software Skills Required :

Ticketing System

Best Regards,

Mohammed Yousuf

Sr. Recruiter

C.

510-288-2060

A.

611 Gateway Blvd, Ste 120

South San Francisco, CA 94080

E : mohammed.yousuf@leadstackinc.com

W.

www.leadstackinc.com