Customer Success Manager

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Customer Success Manager

Date : 5 Nov 2025

Location :

Bristol, GB, BS35 4GG

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Job Function : Technical

Business Unit : Plasma Technology

We have an exciting permanent opportunity for a Customer Success Manager based in Severn Beach, Bristol. The primary goal of this role is to deliver an exceptional end-user experience and establish industry-leading standards for time to acceptance. You will enhance customer relationships by ensuring a unified approach in all communications.

To achieve this, it is essential to develop strong working relationships with our customers, sales team, operations team, and process teams. This collaboration will enable you to continuously improve processes that are understood, appreciated, and followed. You will play a crucial role in driving insights back into our organisation, supporting our ability to scale for our production customers

Key Responsibilities :

These actions will help us focus on our promise to our customers with pace, quality, and tenacity :

Education / Qualifications :

Professional Skills / Abilities :

Personal Qualities :

At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

Benefits

In addition to a competitive starting salary, structured career development opportunities, and a good work-life balance, Oxford Instruments offers 25 days annual leave, early finish on Fridays, private healthcare, a share incentive plan, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements

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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us

Note to recruitment agencies : Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

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