Behavior Support Specialist

Job Details

Job Location

Main Building - Kansas City, MO

Education Level

High School

Travel Percentage

None

Job Category

Customer Service

Job Overview :

Assist in providing a secure and safe environment for all participants, guests and staff. The Behavior Guest Support Specialist must be able to handle a variety of tasks in a very fast-paced nonprofit environment. The Behavior Support Specialist should be detail-orientated, organized and multi-tasker. The Behavior Support Specialist must work to build productive resident relationships while maintaining professional boundaries and support.

Responsibilities / Duties :

• Models positive and healthy relationship building by treating all participants, staff and volunteers equitably with caring, kindness, respect, safety and dignity.
• Manages the Front Desk (phone calls, entry, questions) and handles basic administrative tasks in a timely fashion.
• Maintains cleanliness of the program space while providing structure with participants and collaborating with Staff to keep an orderly and stocked working space.
• Follows all policies, procedures, code of conduct, and attendance rules of the organization
• Maintains strict confidentiality of all information and adheres to the policies in the use of computer technology and all other devices.
• Oversee daily activities of participants / patients ensuring expectations and rules are adhered to and communicating pertinent behaviors to treatment team.
• Monitors (walk thru 's and camera monitoring / review) the building to ensure a safe environment for participants and staff.
• Answer and route phone calls in a professional manner using established templates and protocols.
• Monitor security cameras and screen admissions to the building.
• Answer questions from staff, participants and visitors, and make appropriate referrals.
• Handling emergencies as they arise, intervening in disputes between participants using de-escalation techniques.
• Document incidents, observations and activities that would affect operational security.
• Other duties as assigned.

Qualifications :

Hours needed :

Work schedule varies.