Customer Service Representative

Customer Service Representative

Arrow Sanitary, a Waste Connections company, is looking for a Customer Service Representative to work in our Call Center in Portland, OR!

Schedule is Monday - Friday

Shift is 8 : 00 AM to 5 : 00 PM

Starting wage is $21.00 / hour with a $.50 increase after 6-months of employment.

Safety Sensitive : No

DUTIES AND RESPONSIBILITIES :

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

Cover for the reception desk when necessary.

WORKING CONDITIONS AND PHYSICAL EFFORT :

Work environment is an In-Person office setting.

Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.

Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS :

Ability to read, write, comprehend and communicate in English.

High school diploma or equivalent preferred.

2 years of Customer Service or Call Center experience.

Experience with MS Word, Excel, and Email preferred.

Typing and 10-key skills are required.

Minimum typing speed of 35 WPM (Words Per Minute) with 95% accuracy.

Excellent organization and communication skills.

Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

We offer excellent benefits including : medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".