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VP of Operations

VP of Operations

First Meridian ServicesDenver, CO, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

SUMMARY

The VP of Operations will oversee multiple restaurant and retail businesses at Denver International Airport (DEN). This position is accountable to deliver profitable revenue generation and healthy business performance, including maintaining high standards of hospitality and service, food and beverage, training and development, and health and safety, and to ensure these objectives are achieved while working within all company, brand, and airport guidelines. This role requires ownership of high-profile and high-impact relationships with internal and external stakeholders.

PRIMARY RESPONSIBILITIES

  • Build, foster, and maintain a culture of empowerment that leads to the delivery of first-class hospitality, memorable experiences, and enduring relationships.
  • Mentor and manage the performance of all Directors of Operations through regular discussions, thoughtful questioning, and formal development plans.
  • Regularly meet with Ops Directors and other operational leaders to assure progress toward the company’s established mission, vision, values, and strategic plans.
  • Lead strategic planning efforts across the DEN operations teams to ensure alignment with high level company plans and objectives.
  • Collaborate with the Executive Team and department heads to identify, establish, and implement critical processes, procedures, and guidelines across all businesses, and ensure that silos are broken down within the company so that new initiatives are properly vetted after implementation.
  • Lead successful change management efforts throughout the DEN operations teams. Develop a guiding coalition and ensure that changes are communicated thoroughly, leading to buy-in and widespread adoption.
  • Drive revenue, maintain proper cost controls, achieve financial goals, and participate in quarterly financial reviews across all locations.
  • Prepare thorough financial analyses of profit and loss statements and create and / or update monthly financial improvement plans for delivery to the Executive Team.
  • Ensure use of enplanement data and forecasting tools within all businesses to achieve best outcomes regarding staffing levels, product offerings, etc.
  • Build, foster, and maintain healthy brand relationships for each business unit.
  • Build, foster, and maintain courteous and collaborative relationships with airport and city staff and other tenants; maintaining strict confidentiality of work-related issues within these relationships.
  • Assure full contract and brand compliance and proactively manage the terms of lease and license agreements.
  • Oversee operational management of all Skyport locations at DEN, facilitating resolution of any operational issues.
  • Lead new location opening efforts, including providing guidance and oversight to Directors and management teams, liaising with design and construction teams, and managingairport and brand relationships.
  • Ensure prompt and accurate delivery / reporting across all businesses of all financial and human resource related information in accordance with established processes, procedures, and legal compliance.
  • Ensure and support follow-through of disciplinary actions as appropriate.
  • Monitor and approve airport pricing compliance for all products and services sold within all Skyport locations at DEN.
  • Ensure compliance with food service, safety, security, and business requirements in accordance with applicable regulations.
  • Collaborate with Maintenance regarding repairs, cleaning, and inspections within each business unit, and manage / oversee changes to concept spaces as required by the respective lease agreements.
  • Perform other related duties as assigned.

REQUIRED SKILLS / ABILITIES

  • Exceptional written, verbal, and presentation skills.
  • Ability to independently and successfully navigate challenging conversations.
  • Collaborative leadership style.
  • Highly numerate, analytical, detail oriented, organized, and commonsensical.
  • Highest standards of integrity and discretion with proven ability to maintain confidentiality.
  • Flexibility to work early mornings, evenings, weekends, and holidays as needed.
  • Proficient in all MS Office programs and well-rounded knowledge of IT systems overall.

    • EDUCATION AND EXPERIENCE

  • 10-year TSA criminal background check.
  • Bachelor’s degree in Business Administration and / or Hospitality or Hotel / Restaurant Management OR equivalent professional experience in multi-unit hospitality airport operations is required.
  • Minimum 10 years’ increasingly responsible restaurant / food service management experience (direct P&L responsibility) and / or franchise operations management, preferably in a multi-concept environment; or an equivalent combination of education and experience.
  • Previous airport experience is not required.

    • WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

    Position is based at Denver International Airport (DEN). DEN is a climate-controlled environment and the temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. Use of public spaces as provided by the airport will be required when working at DEN.

    Prolonged sitting, standing, and / or walking. Regular / repetitive use of hands and fingers to operate computer components, e.g., keyboard, mouse, etc. Must be able to occasionally lift and move heavy objects up to 50 pounds.

    Salary Range : $175,000 - 200,000

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    Of • Denver, CO, US