General Manager, Performance

Goldfish Swim School - General Manager

We are currently offering an exceptional management opportunity with boundless career and professional growth pathways as our expansion across the vibrant landscape of New York continues. Join our team to embark on an exciting journey of personal and professional development! Applications for this position will be closed on 9 / 1 / 2024, post will be closed sooner if the right candidate is found, please apply ASAP if interested.

At Goldfish Swim Schools, were committed to providing a positive and inclusive environment where children can learn valuable life skills and build confidence in the water. Our General Managers play a crucial role in shaping the Goldfish experience for our customers and staff. See our video on the Goldfish Experience :

As our General Manager, you will be responsible for overseeing the day-to-day operations of our swim schools in Yorktown Heights, New Rochelle, or Yonkers. Youll lead a large team of staff members, including swim instructors, lifeguards, and customer service representatives, ensuring that each member of our team is equipped with the skills and resources they need to succeed. In addition, you will also be responsible for maintaining facility cleanliness, implementing marketing strategies, driving membership sales and promoting our core Goldfish customer values.

Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.

Manages the staff of GSS to ensure high productivity, excellent performance, and positive employee satisfaction.

Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service, and employee performance and training.

Provides sales and marketing training to all qualified sales staff.

Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.

Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.

Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.

Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.

Maintains current certifications and stays up-to-date professionally on the aquatics and management field.

Schedules staff and manages payroll.

Bachelor's degree in business administration, communications, or equivalent is desired.

Problem solver and creative thinking skills to identify and resolve challenges that students encounter.

Experience with Customer Relationship Management (CRM) software and sales tracking.

Experience with payroll systems and employee scheduling software.

Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.

Passion for customer service and a commitment to upholding Goldfish Swim Schools core values (Integrity, Compassion, Trust, Accountability, and Fun).

Some evenings until 8pm (~3 / week) and one weekend day per week (5 hour shift, done by 2pm).

Must pass background examinations (included with training).

Experience as a youth sports instructor / coach, camp counselor, or aquatics instructor / supervisor is preferred. Ability to work with children.

Experience hiring, managing, and training teams.

Experience with payroll systems and employee scheduling software.

Experience with maintenance of pool equipment and pool sanitation systems.

Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.

Health insurance

~ Flexible schedule

~ Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water.