Interactive Teller Rep / Video Teller

Description

PRIMARY RESPONSIBILITIES

• Answer video interactive phone calls in a timely and professional manner.
• Be positive and maintain professionalism at all times throughout the interaction.
• Provide resolution to member inquiries regarding account activity and balances, transfer funds between accounts, wire transfers, stop payments, order checks, process checks by phone and debit / ATM card processing.
• Achieve and maintain all required performance goals and quality measurements.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Performs other duties as assigned.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

SKILLS AND COMPETENCIES

Qualifications

Education High School (required)

Experience 1 years : Customer Service (preferred)

1 years : Call center environment (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.