IT Support Technician

Desktop Support

On-call / backfill support technician - NOT full-time

100% On-Site support

Job Description :

• Hands on experience in Windows imaging for Windows 10 and Windows 11.
• To set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security, blocking unapproved access.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff hardware and software usage.
• Hands on experience in troubleshooting windows image creation and validation.
• Hands on experience in testing the in-place upgrade using windows update and troubleshoot if any issues.
• Excellent communication and verbal skills.
• Experience in handling customer and severity cases.
• Maintains the confidentiality, integrity and accessibility of Windows Imaging.