Manager, Salesforce & Data Architecture

Overview

Salesforce And Data Architecture Manager

Are you an expert in Salesforce with a proven track record of building unified CRM ecosystems? Do you have a passion for driving Salesforce adoption and education to enhance business and customer interactions?

ARAG is looking for a Manager, Salesforce and Data Architecture. In this role, you will be ARAG's Salesforce champion, recommending improvements and new features. Enjoy a flexible schedule, hybrid work environment, casual dress code, collaborative culture, and a beautiful workspace!

Responsibilities

Salesforce & Data Strategy

• Leads vision and strategy of ARAG's Salesforce systems, guiding optimal architecture and data models for an integrated technical solution to advance both homegrown and Salesforce.com platforms
• Drives implementation of Salesforce enhancements to meet emerging business needs, including automation, personalized workflows, and predictive intelligence
• Maintains a deep understanding of ARAG's audiences, processes, systems and tools to identify gaps and recommend future state Salesforce capabilities
• Creates and maintains comprehensive Salesforce documentation of business requirements, processes, architecture standards and training
• Works with data stakeholders to maintain application data flows, enhances data collection methods and creates data integrity plans for all audiences
• Oversees the development and maintenance of data models and data integration processes
• Serves as liaison between business and development teams to ensure high-level business and user requirements are translated into functional technical requirements
• Coordinates and maintains integrations with internal and external data sources and applications
• Conducts quality assurance (QA), testing and troubleshooting exercises to ensure dependability and consistency of data and processes
• Establishes metrics and methods for tracking data quality, completeness, redundancy, and improvements
• Monitors Salesforce.com system releases and Salesforce Community, sharing developments with stakeholders and making recommendations for new feature adoption
• Manages Salesforce.com, consulting, and other 3rd party application vendor relationships
• Acts as evangelist of Salesforce best practices, data standards and integrations to heighten ARAG's Salesforce maturity
• Collaborates with data analysts and business intelligence teams to deliver actionable insights
• Ensures compliance with data privacy regulations and best practices
• Prepares and manages team objectives, plans, priorities and budget
• Provides thought leadership, keeping pulse on trends and technology and proactively bring opportunities to the organization for consideration
• Serves as a change agent to drive organizational transformation, creative ideation and innovation
• Serve as a positive role model by representing ARAG at its best
• Other duties as assigned

People Management

Qualifications

Knowledge

Skills

Education

Experience

Certifications, Licenses, Associations, etc.

Physical

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