Customer Service Representative - Flooring Services

Flooring Services and our affiliated entities has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

SUMMARY : If you are a people person who enjoys working in a fast-paced environment this is a great opportunity for you. In the Customer Care Department, we work as a team to provide excellent customer service in a professional, efficient, and timely manner. As a company we continue to evolve so that we may effectively support not only our customers but our employee's as well .

OVERVIEW OF YOUR DAILY TASKS :

• Manage customer inquiries via phone, email, and assisting field supervisors and sales managers
• Maintain accurate customer support tickets utilizing 3 programs
• Facilitate clear and consistent communication between field supervisors, builders, homeowners, and internal teams
• Provide timely and professional customer updates, escalating complex issues to appropriate team members when necessary
• Ensure all customer interactions meet and exceed company customer experience standards
• Perform follow-ups with customers and team members

SKILLS / EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE :

BENEFITS OF WORKING WITH OUR TEAM :

Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More

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