Customer Success Specialist

About HelloGov AI : HelloGov AI, a Miami-based innovative startup in government tech, transforming how people interact with government services. Leveraging advanced AI technology, our solutions streamline the application processes for passports, travel visas, vehicle registration, and immigration. Positioned in the financial district of Brickell, we are on a mission to enhance customer experiences while promoting technological advancements.

Role Overview : As a Customer Service Representative, you will play a key role in supporting individuals through the government application process by providing clear, compassionate, and solution-focused assistance over the phone. This entry-level position is designed for individuals who thrive in a fast-paced, customer-centric environment where excellent communication skills and a proactive mindset are essential. In addition to resolving escalated issues, you will act as a trusted advisor-helping customers understand their options, promoting adoption of our services, and ensuring a positive experience from start to finish. This role offers significant opportunities for growth and advancement within the organization.

Requirements

Responsibilities :

• Deliver outstanding live support, managing escalated customer cases.
• Communicate clearly and effectively, providing timely updates and guidance on the government application process.
• Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
• Confidently handle a high volume of daily calls while maintaining quality and attention to detail.
• Collect feedback from customer interactions and relay it to the Product Development team to ensure our product roadmap aligns with client feedback.

Qualifications :

• 1+ years of experience in customer-facing roles, preferably in B2C environments
• Bachelor's degree preferred but not required.
• Excellent verbal and written communication skills in English.
• Proficiency in CRM systems and customer support tools.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and ability to empathize with customer needs.
• Applicants must be legally authorized to work in the US.
• Background check required. -

Benefits

• Salary $40,000 - $50,000 / year depending on experience
• Parking pass provided
• Complimentary breakfast and mid-day snacks
• Extensive opportunities for professional growth in a dynamic startup environment
• Health, Vision and Dental will be provided beginning in 2026

Work Environment :

• Monday to Friday, 9 am to 6 pm EST -
• In-office role in Brickell, FL, 33131. No hybrid or remote available. -

Why Join Us?

At HelloGov AI, you'll be part of an energetic team that values innovation and impact. We believe in supporting our employees' professional journeys while they contribute to redefining governmental interactions. If you're ready to make a tangible impact in a thriving startup environment, we'd love to hear from you.