Call Center Representative - Full-Time (10am-7pm shift)

Job Description

Job Description

Love Helping People? Join EECU as a Member Services Representative!

Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch?

In this role, you’ll assist members over the phone, providing top-tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful . Plus, we offer a fantastic work-life balance—after 6 months of in-office training , you could be eligible to work a hybrid schedule (3 days in office, 2 days remote!)

To be eligible for hybrid work, you must show that you can successfully work independently and meet productivity goals. Also you must have a reliable wired, high-speed internet and broadband connection (20Mbps+ download speed / 5Mbps+ upload speed). Applicants must provide this requirement has been met. You provide the high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset).

Why Join EECU?

• Meaningful work helping members with their financial needs
• Hybrid work flexibility after training
• Supportive and engaging team environment
• Opportunities to grow within the company

If you’re ready to kickstart an exciting career where you can make a difference every day, apply now!

Key responsibilities for this position will be to deliver exceptional service to our members by answering inbound calls timely, professionally and courteously. While maintaining performance standards in quality, attendance, and an overall team centric work ethic. Take ownership of each member while empathizing and prioritizing member needs. Build lasting relationships with our members by always being available, offer products and services as appropriate, and put each member first with every interaction. Protect the member and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt. Resolve conflicts and manage member expectations. Candidate is responsible for adherence to all Federal and State Rules and Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations.

Candidates for EECU should possess the following knowledge and experience :

For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with $4 billion in USD assets and serves over 297,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank / Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.

EECU is an EOE / Vets / Disabled Employer.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability.

For more information on our organization and benefits please visit EECU Careers at www.eecu.org / careers.

Monday-Friday 10am-7pm, rotating Saturdays 9am-1pm.