Solution Engineer

Who We Are : CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.

We are currently searching for qualified candidates for Solutions Engineer. Please see the details for the position below.

Title : Solutions Engineer

Location : Remote with the US

Job Description : The Solution Engineering team at Transact is a team of technical sales professionals with a deep understanding of Client environments and needs as well as Transact solutions, including product, services, support, and market expertise. Solution engineers work with Account Executives, account managers, client success managers, product management / development and services professionals as strategic partners in crafting the long-term vision and the technical solution to address a client's requirements. The Solution Engineer plays a critical role in determining and articulating the solution being proposed and is paramount to the successful outcome of the sales process.

Qualifications :

A personable and upbeat individual with great communication skills, attention to detail organization, and solution-oriented mindset. First and foremost, you believe that building trusted relationships is the foundation for a productive and engaged workplace.

This individual has a strong technical and / or university business background who can articulate to our clients and prospects how our industry-leading technology can help simplify and elevate the student and administrative experience on campus. You believe in our products and can demonstrate how they have a positive impact on higher education institutions.

The Solution Engineer will play a broad sales support role in the overall success of the group. Specifically, that individual will have the following responsibilities :

• Serve as a subject matter expert of Transact Payments products.
• Engage in strategic conversations regarding Transact product capabilities and benefits with customers and prospects.
• Identify and propose solutions to meet customer and prospect defined use cases.
• Conduct periodic internal training sessions to keep the sales team updated on new product features and functions.
• Work with Account Executives and Client Success / Account Managers to sell strategic product value, develop client-focused solutions, and document solutions in proposals
• Develop proposals, both written and oral, for client-focused solutions
• Provide rapid, accurate responses to questions from sales staff in the field
• Assist with the creation of Sales quotes and SOWs for deal finalization.
• Provide information and recommendations to assist with the development of responses to RFPs / RFIs.
• Conduct product demonstrations and setup evaluation environments. Oversee the evaluation process.
• Assist with development of client-facing webinars and presentations for annual user conference, tradeshow opportunities and best-practices quarterly webinars.
• Other duties as assigned
• Expect travel to be 25-50% with Client sales visits and conferences being the majority.

The Essentials :

Software skill requirements :

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military / veteran status, or any other protected factor.

As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here : Transact News or CBORD Newsroom.

This position will be responsible for the handling of PHI (personal health information) and / or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI / SPI.

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