Line Service Technician I

Line Service Technician I

Salary Level 2

Full-Time

Non-Exempt

Typical Hiring Range : $18.13 / hr. to $22.66 / hr.

Position Summary (Primary Function) : The Line Service Technician I performs various service-related duties for aircraft and customers utilizing the facility. These duties include, but are not limited to, driving refueler units, fueling aircraft, towing aircraft, assisting passengers and flight crews with luggage and refilling refueler units at the bulk fuel storage facility.

Responsibilities (Essential Functions) :

• Fulfills customer service requests by performing the following duties :
• Direct arriving aircraft to appropriate parking areas and safely marshal the aircraft to a parking position.
• Be the first point of contact for arriving passengers and flight crews.
• Assist flight crews, once passenger needs have been met, with ground transportation, service request (fuel, catering, etc.), or other various needs. In some cases a Ramp Coordinator will be present, and it shall be the Ramp Coordinator's responsibility to be the first point of contact with the passengers and flight crew and coordinate any service requests.
• Gathering and disseminating service requests and length-of-stay information from the flight crews to either the Customer Service Representatives or the Ramp Coordinator, as appropriate.
• Employ standardized practices and procedures to service aircraft (including but not limited to : towing and refueling) in a safe and efficient manner.
• Refilling refueler units at the bulk fuel storage facility.
• Performs various aircraft service duties, as directed by the Supervisor or Shift Lead, in a safe and efficient manner.
• Performs work in a safe manner at all times, which includes protection of customer assets (aircraft). Proper procedures, guidelines, and regulations must be followed at all times. Non-adherence to any of the rules, regulations, guidelines, or procedures is deemed unacceptable and will result in disciplinary action which may include termination.
• Performs Customer Service functions when required.
• Performs other duties as assigned.

Education Requirements :

Experience Requirements :

Knowledge, Skills, and Abilities :

Supervisory Responsibility :

Licenses Required :

Certifications Required (Must have or be willing and able to obtain) :

Latitude / Independent Judgment / Accuracy :

Working Conditions :

Other Requirements :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.