Electronic Payments Specialist II

Electronic Payment Specialist II

UW Credit Union is committed to improving the financial well-being of people. Membership Services plays a critical role to the success of the organization by delivering our core electronic funds transfer and deposit product operations. We are solution owners who thrive on delivering a stress-free, hassle-free and frictionless experience for our members. The department is team-oriented, collaborative, and versatile.

The Electronic Payment Specialist II (known internally as the EFT Specialist II) is responsible for all aspects of the EFT Specialist position with an additional emphasis on providing technical, analytical, administrative, and documentary expertise. The greater degree of experience and knowledge puts them in the best position to resolve the most complex EFT issues, and to coordinate workflow within the department, acting as the primary administrator of departmental processes that ensure staff competency, quality, and standardization for seamless member support. The role acts as a liaison and influencer with technical, training, legal / risk, marketing, operational, and retail departments. The position requires a high level of autonomy and is often in the best position to recommend and implement positive change that can potentially impact our entire membership.

Responsibilities

EFT Operational Excellence

• All of the duties of EFT Specialist I (EFTSI), plus provide subject matter expertise and advanced technical support to internal and external members through open and respectful communication. Serve as the primary contact for complex situations that require extensive knowledge of compliance and / or technical system functionality.
• Serve as a primary resource for Information Technology, Project Services, and Internet Services. Maintain documentation on core MISER functionality and custom in-house programming. Collaborate with EFT Services Manager, EFTSI, vendors, and cross functional business units to develop, define, maintain, and resolve systems-related complications.
• Demonstrate advance problem-solving and decision-making skills to effectively resolve member and employee concerns, issues, and errors. Assume ownership of high touch, high complexity interactions that require or request higher positional attention. Leverage opportunities as teachable moments to improve processes, member experiences, and staff training.
• Complete a comprehensive investigation of suspicious or unusual EFT transactions and activity. Collaborate with EFTSI and Loss Prevention to mitigate risk to the Credit Union and membership.
• Collaborate with internal departments to discover and provide world-class member service. Cultivate positivity and empathy while proactively educating members. Take complete ownership until the member is fully satisfied. Debrief after challenging inquiries to foster improvement.
• Set the example for colleagues by delivering on operational excellence by following through on all obligations and commitments with minimal oversight from others.
• Offer support and promote work / life balance by providing coverage related to high volumes, vacations, and unplanned absences.

Compliance Excellence

Innovation Excellence

Development and Mentorship

Qualifications

Education :

Experience :

Skills :

Why work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive :

UW Credit Union is dedicated to cultivating a workplace that fosters a sense of belonging for all individuals and proudly upholds the principles of Equal Employment Opportunity (EEO). We highly value the unique perspectives and qualities that each person brings to our organization. Our recruitment, hiring, development, and promotion processes are based on an individual's qualifications and demonstrated abilities. Our policy is to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristics protected by federal, state, or local laws. If you require a reasonable accommodation for any part of the employment process, please email employment@uwcu.org.