PubSec Field Account Manager

Account Manager

The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilization.

Behaviors and competencies include time management, organization, planning, communication, presenting, interpersonal skills, digital acumen, documentation, teamwork, follow-up, and adaptability. Skill level requirements involve developing Statements of Work, utilizing applications like Word, Excel, PowerPoint, and Outlook, overseeing and coordinating multiple projects, utilizing CRM software, excelling in a team selling environment, and selling information technology products and services on a global scale.

Other requirements include a completed Bachelor's Degree or relevant work experience, 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations, ability to travel, advanced sales EOM sales certification preferred, and 2-4 years of experience in a Customer Success role preferred.

The base salary range for this position is $50,000 - $75,000. The estimated on-target earnings, or OTE, which includes a base salary and commissions, are $75,000 - $125,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.