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collection

collection

VANGARDE GROUP, L.L.C.MA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Summary :

  • The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.     Supervisory Responsibilities : None.   Duties / Responsibilities : Monitors the status of delinquent accounts.
  • Initiates collection actions by notifying account holders and cosigners of delinquent status.
  • Records payments made to the customer’s account.   Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance.
  • Identifies accounts requiring additional, personal contact for referral to third-party collector.
  • Ensures the security of customer files and delinquent account reports.
  • Performs other related duties as required.

Required Skills / Abilities :

  • Excellent verbal and written communication skills.
  • Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
  • Excellent organizational skills with great attention to detail.
  • Ability to keep information confidential.
  • Ability to exercise integrity and discretion.

    • Ability to remain professional in tense situations.  Proficient in Microsoft Office Suite or related software.    Education and Experience :

  • At least three years of experience in credit and collection work is highly preferred.    Physical Requirements :   Prolonged periods sitting at a desk and working on a computer.   Powered by JazzHR
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    Collection • MA, US