Network TechnicianCynet systems Inc • Houston, TX, US
No longer accepting applications
Network Technician
Cynet systems Inc • Houston, TX, US
17 hours ago
Job type
- Full-time
Job descriptionSupport and maintain network infrastructure, including routing, switching, firewalls, WiFi, IP Telephony (IPT), and RF equipment such as microwave radios, cellular nodes, and VSATs. Respond to ServiceNow incident tickets, troubleshooting issues, performing patching, cable installations, and equipment recovery. Install, remove, or swap network and telecommunications equipment; install power leads and identify network circuits, including tagging demark locations. Provide escort services for third-party vendors and subcontractors on-site as required. Perform IMAC activities for end-user business LAN and voice devices. Troubleshoot, install, maintain, and repair fiber optic and copper cabling, WiFi / BLE systems, microwave systems, radio systems (HF, VHF, UHF), VSAT, cellular (4G, 5G, NB-IoT, LTE-M), LPWAN systems (LoRaWAN), and IIoT / OT systems. Deploy and maintain pre-wired solar panel / battery power systems and specialty telecom systems including CCTV, PAGA, Intercom, Fire / Intruder Alarm systems for remote or offshore sites. Monitor emergency conditions affecting operations and provide support in alignment with Business Continuity and Disaster Recovery Plans. Identify and report communications room environmental issues such as cooling failures or water leaks. Collaborate with IT, design, engineering teams, global IT Service Desk, ITOC, telcos, managed service providers, and business units to restore services and support network / telecom requirements for business units, major capital projects (MCPs), and M&A activities. Participate in root cause analysis and post-incident reviews. Adhere to Company's risk management, change management, security, audit, and operational excellence standards. Minimum of 4 years of experience supporting and managing network infrastructure and network-related devices. Experience with racking, stacking, cabling, and decommissioning network hardware devices. Experience in site services support for network device maintenance, console / remote access, and troubleshooting. Knowledge of routing, switching, firewalls, WiFi, IP Telephony, and RF equipment (microwave, cellular, VSAT). Proficiency in patching, equipment installation / removal, circuit identification, and power installations. Ability to work on emergency response and business continuity operations. Strong problem-solving and troubleshooting skills for IT and telecom systems. Ability to lift up to 40 lbs and perform physical installation tasks. Experience with ServiceNow or similar ticketing systems. Hands-on experience with specialty telecommunications systems (CCTV, PAGA, Intercom, Fire / Intruder Alarm). Experience with cloud-based or remote management systems for network and telecom devices. Knowledge of IIoT / OT systems and low-power WAN networks. Experience supporting M&A and major capital projects in IT / telecom.
Overview
- The Network / Telecom Support Technician is responsible for supporting, maintaining, and managing network infrastructure, network-related devices, and telecommunications systems across Company sites.
- This includes both routine and emergency operations, as well as providing on-site smart hands support for a wide range of IT and telecom equipment.
Responsibilities
Qualifications
Preferred Qualifications
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Network Technician • Houston, TX, US
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