Digital Selling Specialist - Late Shift

Macy's Digital Selling Specialist

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Our mission is to guide and inspire our customers to use style as a source of creative energy in their lives. As a Macy's Digital Selling Specialist, your role involves guiding customers effectively through their shopping experiences while managing inbound phone calls. Upholding high standards of customer satisfaction and professionalism, you prioritize the selling needs of customers, fostering relationships. By focusing on maximizing sales through upselling and cross-selling, you tailor the Macy's shopping experience uniquely for each customer.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include : merchandise discounts, performance-based incentives, annual merit review, and an Employee Assistance Program with mental health counseling and legal / financial advice.

What You Will Do

• Greet & connect with customers in a friendly and genuine way.
• Recommend products by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale.
• Wrap-up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items.
• Handle incoming calls, chats, or emails quickly and with a friendly attitude. Always show understanding for the customer's issues. Act promptly to provide a helpful resolution.
• Create a personal and enjoyable shopping experience that is aspirational yet accessible by using suggestive selling techniques with your customers. Utilize selling skills to help customers with their purchases.
• Capability to incorporate Macy's customer experience in every interaction. Adaptable and responsive to changing customer needs; a self-starter with initiative to learn new skills; strong decision-making and analytical abilities; proficient in navigating various computer applications with a dual monitor setup; knowledge of consumer protection rules, policies, and guidelines.
• Regular, dependable attendance and punctuality.
• Responsibilities may fluctuate due to business need and colleagues may be responsible to support voice / chat and / or email.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Communication : Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines.

Product knowledge : Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.

Interpersonal Skills : Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Research : The ability to conduct extensive research to provide proper resolution including following up with customers as needed.

Creative and Strategic Problem-Solving : Capability to approach business challenges and opportunities with creative, strategic, and technical thinking. Exhibit entrepreneurial spirit by utilizing enhanced empowerment to handle suitable customer accommodations such as price changes, excluded items, and gift cards.

Detail Orientation : Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.

Collaboration : Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that customer relationships are our top priority.

Who You Are

Essential Physical Requirements You Will Perform

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.