Client Success Specialist

Client Success Role At Botkeeper

Client Success at Botkeeper isn't a support functionit's a growth function. We're looking for seasoned operators who treat client health like a science and a craft. You'll be the strategic point of contact for our customers, owning onboarding, enablement, inbound support, engagement, and retention.

Support at Botkeeper isn't offloaded to a random queueit's handled by the same person who understands the client best : you. The right person doesn't wait for a ticket or a red flagthey see it coming a mile away and act before it becomes a problem.

Your success will be measured by the success of your clients. This role is ideal for someone who thrives on building relationships, crafting success plans, and driving long-term outcomesnot just solving short-term problems.

What You'll Own

• Leading new client onboarding and training with a strong strategic foundation (not just walking through features).
• Owning ongoing account health by proactively identifying risks, opportunities, and growth potential.
• Handling inbound support requests directlybecause you know the client, their goals, and their history better than anyone.
• Creating and delivering tailored training and enablement that aligns with client goals.
• Building deep, consultative relationships with your book of business.
• Collaborating cross-functionally with Sales, Product, and Support to deliver a seamless client experience.
• Using HubSpot Service Hub to manage touchpoints, track health metrics, and drive insights.
• Translating qualitative feedback into product and process improvements.
• Developing and executing client success plans that ensure adoption, satisfaction, and long-term retention.

What You Bring