Commercial Lines Account Manager (Fully Remote)

Overview

Commercial Lines Account Manager (Fully Remote) role at Insurance Office of America. This description reflects the responsibilities, qualifications, and expectations for the position as originally described.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Technical competence : Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals; conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, delinquent balances, and take appropriate action.
• Maintain agency management systems and carrier / vendor platforms with accurate data.
• Monitor and maintain activity / suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary

The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note : If this position is posted as fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary. Remote work requires a dedicated, distraction-free workspace and is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

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