Customer Service Tech

Job Opportunity at Carrier Global Corporation

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Lewisburg, TN location. This position will be responsible for assisting the customer utilizing email, phone, and written communications. The candidate will provide options and alternatives tailored to the customer's situation where one can leverage leadership, decision-making, and technical aptitude skills.

Key Responsibilities

• Manage daily transactional processing in SAP in accordance with company policies.
• Managing large amounts of inbound calls in a timely manner.
• Handle customer inquiries both over the phone and by email.
• Manage customer experience through Salesforce case resolution, email resolution, and daily report monitoring.
• Assist customers with questions and find alternate solutions to customer issues.
• Assist in special projects as needed.
• Order entry-processing customers orders in a timely manner.
• Use standard procedures to accomplish assigned tasks and goals.
• Candidate will be assisting all levels of Tier 2 while focusing on transactional excellence.

Required Qualifications

Preferred Qualifications

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.