IT Operations Manager (Walnut Creek)

The IT Operations Manager role is to oversee and manage all IT Operations activity and personnel within the IT Department.

The role establishes and maintains the critical company IT infrastructure while providing end-user support on all systems, applications and devices. Enterprise business and web applications are handled by a different team within IT.

Curtis IT Infrastructure

The IT Operations Manager takes full responsibility for the establishment and maintenance of the companys IT infrastructure ensuring all components are running smoothly, securely and with high availability. This includes planning, developing, installing, configuring, maintaining, supporting and optimizing all infrastructure components.

Physical equipment :

• Data circuits for Internet and inter-office connectivity for 10 offices
• Cisco / Meraki switches and routers for all locations
• SonicWall firewalls for all locations
• Ethernet cabling for all locations
• Uninterruptible Power Supply (UPS) systems at all locations
• Wireless Access Points
• Kyocera networked office copiers
• Windows desktops, laptops and all peripherals for staff

Networking :

Enterprise applications :

Cybersecurity :

Telecommunications :

Internet domains :

End-user Support

The IT Operations Manager ensures the highest quality of customer service and user satisfaction in providing end-user Help Desk support :

Applications support :

User support :

Hardware support :

HR support :

Procurement :

Managerial Responsibilities

The IT Operations Manager has an overarching responsibility of managing their team with the following managerial responsibilities :

Managing assigned IT projects including :

Administrative functions :

The driving vision statement for IT Operations is :

Delivering Reliable and Secure IT Services with Confidence

Requirements

Pre-requisite Core Competencies

Desired Skills & Experience

Experience Required

Experience Preferred

About Us :

L.N. Curtis & sons is a privately owned and operated corporation that provides Tools for Heroes. The company is headquartered in Walnut Creek, California. Operational centers are located in Salt Lake City, Utah; Kent, Washington; Santa Fe Springs, California; and Gilbert, Arizona. Established in 1929, L.N. Curtis & sons is the premier distributor of first responder equipment and actively sells and services in the United States. The company is focused on servicing the thirteen Western states and the U.S. Government worldwide. L.N. Curtis & sons is committed to supplying the fire and law enforcement industry with the most modern, safe and effective products available. L.N. Curtis & sons is a company whose principal product is service, whose principal resource is people, and whose principal purpose is to be a distinguished leader in the field of supplying and servicing emergency responder equipment.

L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Additionally, L.N. Curtis & sons participate in the E-Verify program as required by law. You may view our Equal Employment, Pay Transparency and E-Verify notices atcareers.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .