Regional Branch Manager - Alpharetta, Canton, Marietta, Roswell, Towne Lake, Woodstock

Regional Branch Manager

The Regional Branch Manager is responsible for building and retaining a team of professionals dedicated to delivering superior sales and service to our members. Responsible for directing multiple branches to ensure effective and efficient operations; and managing the performance and achievement of set goals and service expectations for each branch.

What You'll Do

• Demonstrates enthusiastic support of corporate mission and long-term objectives
• Serves as a role model by exhibiting professionalism, promoting service awareness, making operationally sound decisions, and possessing strong leadership and teamwork skills
• Assists in recruiting, building, developing, and retaining a professional retail sales team at each branch
• Ensures common and consistent communication messages to branch employees, which supports the strategic goals of the company
• Actively coaches and leads branch management staff on expected sales and service behaviors, with utilization of sales tracking tools for proper needs assessments to maintain a consistent and superior member experience
• Communicates goals and direction with Financial Center Managers to ensure clear understanding of rules, regulations, requirements and expectations
• Develops procedures, set objectives, and create action plans to monitor progress of branch sales and service goals, and provide periodic progress reports to management
• Assists with developing and apply new policies and procedures for branch operations
• Identifies leadership development opportunities for supervisory personnel
• Performs and completes evaluation and performance reviews for Financial Center Managers
• Maintain the necessary documentation to complete the evaluations in a constructive, accurate and fair manner
• Serves as escalation point for member service problem resolution
• Participates in and assists with business development and community outreach programs
• Assists with internal and external audit exams
• Acts as liaison with HR, Employee Development, Risk Management, Compliance, IT, Marketing, and Internal Audit
• Complies with and follows all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations

Who You Are