Lead Pharmacy Technician

Job Description :

This position requires individuals to perform the following duties and work as part of a team :

• Meet all KPI Metrics and Deliverables as assigned.
• Determines and delegate cases to be worked by Representatives when applicable.
• Supervises workload and oversees quality of work by assuring prompt feedback to associates.
• Evaluates work of associates. Provides direction and coaching by identifying areas of improvement needed.
• Attend all required meetings with clients and provide performance dashboard as necessary.
• Implements ongoing training and development of all associates.
• Complete weekly and monthly payroll and timecards for associates
• Responsible for conducting employee reviews on a monthly basis.
• Monitor, evaluate and score transactions against established quality assurance instruments and standards
• Participate, as needed, in calibration sessions, communication sessions, and / or creation of communication tools
• Supports and communicates business goals, quality standards, processes and procedures and policies

Qualifications :

The ideal candidate will possess the following skills and experience :