BMV Intermittent Customer Service Representative

BMV Intermittent Customer Service Representative

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV) : The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we : invest in our employees, engage our customers, provide sustainable systems and embrace product innovation.

Role Overview

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs. This intermittent position serves the Plymouth BMV Branch Office. Branch hours are : Sunday : Closed, Monday : Closed, Tuesday : 9 : 00 am - 6 : 30 pm, Wednesday : 9 : 00 am - 6 : 30 pm, Thursday : 9 : 00 am - 6 : 30 pm, Friday : 9 : 00 am - 6 : 30 pm, Saturday : 9 : 00 am - 12 : 30 pm.

Salary

The salary for this position traditionally starts at $15.17 an hour. Use our Compensation Calculator to view the total compensation package.

A Day in the Life

The essential functions of this role are : use your job knowledge to conduct customer transactions, answer customer's questions and provide guidance, assist with the daily opening and closing of the branch, check transactions to ensure accuracy, timeliness, and proper accounting, work with leadership to resolve escalated customer concerns and system problems, file applications as completed throughout the day. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success

You must meet the following requirements to be considered for employment : high school diploma or equivalent, customer service experience, top-notch communication skills, a high level of critical thinking and the ability to troubleshoot, ability to process cash and card transactions, ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities. Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities / Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.