Assistant General Manager

Job Description

Job Description

Position overview :

The Assistant General Manager (AGM) is responsible for supporting the General Manager in the management of the entire stores operations. The AGM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development, and training of all associates in the store. The AGM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience that supports our vision.

Principal Duties :

• Supervise the day-to-day task assignments and performance for all management and associates.
• Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
• Manage all matters relating to associates and the team - recruiting, hiring, training, coaching, associate engagement, and performance management.
• Ensure compliance with corporate training programs.
• Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Analyze results and trends and prepare action plans to leverage the stores strengths and address areas of opportunity. Ensure the execution of all action plans.
• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.

Management-Essential Duties :

Benefits :