IT Support Team Lead

Galen College of Nursing is seeking an IT Support Specialist Team Lead (ISSTL). This senior-level role requires technical and managerial skills to deliver exceptional technical and instructional support to ensure the seamless operation of IT systems and services on campus. The ISSTL mentors, responds to technical issues, supports end-users, maintains IT infrastructure, and fosters a positive, technology-driven learning environment for faculty, staff, and students.

Position Responsibilities

• As assigned by Manager or designee, lead and manage Enrollment staff in various areas. Mentor and guide other campus IT Support Specialists, fostering a collaborative and knowledge-sharing environment.
• Assist with development and updates of departmental performance standards.
• Participate in special projects in collaboration with the main campus team to enhance IT services and infrastructure across all locations.
• Provide remote IT support to campuses without on-site IT staff, ensuring consistent and effective technology solutions are delivered to those locations.
• Respond to and resolve technical issues submitted through tickets, email, phone, or in-person requests, including after-hours and overtime work as needed.
• Assist faculty, staff, and students with IT-related inquiries, troubleshooting, and problem resolution.
• Manage campus-level systems, including badge access and camera systems, and provide troubleshooting as needed.
• Install, configure, and update computer hardware and software across classrooms, labs, libraries, conference rooms, cubicles, and offices.
• Collaborate with the Cybersecurity team to address security issues and promote the best practices for safe technology use.
• Perform routine maintenance and troubleshooting of Windows operating systems (workstations, servers, laptops) and desktop applications, such as Microsoft 365, Zoom, Adobe software, etc.
• Monitor and assist in resolving campus network performance issues, including Wi-Fi and wired connections.
• Deliver user training sessions and create clear documentation to enhance understanding and effective use of IT systems.
• Support and troubleshoot classroom technologies like projectors, smartboards, and audio / visual equipment.
• Maintain accurate campus-level IT inventory records for hardware and software deployments.
• Set up and troubleshoot computerized testing systems to ensure optimal functionality.
• Configure, maintain, and troubleshoot enterprise printers to minimize downtime and ensure operational efficiency.
• Coordinate with external vendors and main campus teams to address and resolve IT and instructional-related issues on campus.
• Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screenpal, ERC, etc.).
• Support the installation, maintenance, and troubleshooting of networking hardware; applicants should possess networking knowledge and the willingness to learn.
• Participates in development and training opportunities as requested by the College.
• Other duties as assigned.

Position Requirements

Education : An associates degree in information technology or a related field is preferred. The equivalent of a minimum of two years experience and relevant IT certifications may substitute for formal education on a case-by-case basis.

Demonstrated commitment to exceptional customer support, consistently going above and beyond to enhance the IT experience for students and staff.

Special Qualifications

Benefits

Galen College of Nursing offers a comprehensive package of medical, dental, and vision plans, tuition discounts, and unique benefits, including :

Note : Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).

Galens Compassionate Care Model Values

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Submit your application for the opportunity below.

Job postings and application details : Seniority level : Mid-Senior level; Employment type : Full-time; Job function : Information Technology and Health Care Provider; Industries : Hospitals and Health Care

#J-18808-Ljbffr