Carrier Relations / After-hours Track and Trace Representative

Job Description

Job Description

Salary : Depends on experience

FLS Transportation seeks an entry-level Carrier Relations / After-hours Track-and-Trace representative for its Rome, GA office. Transportation experience is a plus, but not required. The schedule is as follows :

Sunday 0700-1600

Monday 0900-2000

Thursday 1100-1800

Friday 1100-2000

Saturday 0700-1600

Job responsibilities include :

Afterhours Logistics Coordinator Responsibilities :

• Answering incoming emails and phone calls in a timely manner from customers, shipper / receivers, carrier dispatchers and drivers.
• Track and trace shipments with carriers using all communication means (driver / dispatcher phone, text, email, ELD links, MacroPoint) and address any issues during transit with the carrier, customer and shipper / consignee.
• Use customer knowledge, industry experience and information listed on the load to problem solve as issues arise.
• Promptly notify the operations team of any load issues and act as noted in the Afterhours Instruction load field.
• Accept customer tenders and update customer portals as required.
• Communicate with shippers / receivers and operations team when appointments need to be rescheduled, sending updated rate confirmation to carrier with appointment revisions.
• Assist in recovery of loads when needed by using various software tools to source carrier equipment.
• Negotiate rates with carriers to maximize profitability and tender loads when inbound phone calls and emails are received.

Carrier Relations Responsibilities :

For inquiries related to this position, please email jgiles@flstransport.com or submit your resume via the job posting portal.

Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact

hr@flstransport.com