Medical Assistant - Union Centre

The Medical Assistant (MA) at Mayfield Brain & Spine will support neurosurgeons, PM&R physicians, physician assistants (PAs), and nurse practitioners (NPs) by preparing patients and charts for office visits, assisting during clinic days, managing prescriptions, imaging, referrals, and follow-ups. This role requires strong attention to detail, organizational skills, and the ability to work in a fast-paced clinical environment.

Education / Experience :

High School Diploma required, graduate of Medical Assisting program preferred

Prior experience as a Medical Assistant preferred, not required

Skills :

Practical knowledge of neurosurgical procedures and medical office processes

Proficient in clinical office duties

Demonstrates excellent customer service

Ability to manage and prioritize multiple tasks in fast paced environment

Strong problem solving, problem prevention and decision making skills

Ability to convey empathy

Excellent oral and written communication skills

Ability to maintain composure and restore calm in a stressful situation

Uses good judgment and diplomacy when dealing with others

Desire and ability to work in a team environment

Ability to maintain flexible schedule to accommodate physician office hours

Primary Responsibilities

Provide clinical office support to neurosurgeons, nurse practitioner or pain management physicians.

Essential Functions

Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic

Prepare patient chart prior to office by gathering all test results, films and reports and uploading them in the correct section of the chart.

Comply with medical records standards by completing allergy notations, problem list and concomitant medication sheet. Ensure patient completion of medical history.

Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture / staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and verify medical histories prior to being seen by the physician / provider.

If applicable, schedule and pre-certify outpatient testing. Ensure patient is instructed regarding scheduled tests with the date, time, place and special instructions.