IT - Technology Lead | Cloud Platform | Cloud Platform - ALL

Job Title : Genesys Cloud Engineer

Work Location & Reporting Address : Long Beach, CA 90802

Is there a possibility of remote work? Yes

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Contract duration : 11 months

Target Start Date : 01 Dec 2025

Does this position require Visa independent candidates only? Yes

Detailed Job Description :

• Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
• Experience in working on Data action and Integration on Genesys Cloud
• Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
• Having a good skill in developing bot flows and bot configurations in inbound channel.
• Experience in configuration of all Genesys pre-configuration tools under the admin tab.
• Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
• Experience in working outbound dialer campaign.
• Understanding, representing, and working on call flow design in Visio application.
• The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.

Minimum years of experience : 5-8 years

Interview Process (Is face to face required?) Remote on video