City General Manager, Market Operations

Job Title :

• City General Manager, Market Operations Location : Onsite, Morrow, GA Compensation : $103,500 + 20% Bonus+ Full Benefits Day One Flexcar is completely reimagining car ownership.
• We offer the world’s first month-to-month car lease, with insurance and maintenance included.
• Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership.
• By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
• Job Summary Flexcar is seeking a City General Manager to lead day-to-day operations across multiple sites, ensuring operational excellence, cost control, and exceptional member experience.
• This role is responsible for making sure each site is maintaining full P&L compliance, fleet performance, staffing, vendor management, on time fulfillment, vehicle quality and execution of all site activities—7 days a week.
• The City GM will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.
• Key Responsibilities P&L & Market Performance Oversight of market level financial performance for multiple locations, identifying and executing cost savings and revenue opportunities.
• Track and improve KPIs including on-time delivery, inventory availability, inventory mix, fleet utilization and member satisfaction.
• Forecast market needs, allocate resources appropriately across sites, and ensure financial targets are consistently met.
• Operational Leadership Ensure consistent execution of infleet, defleet, servicing, repairs, and delivery processes across all sites.
• Maintain high member satisfaction by ensuring sites are delivering vehicles on time and in top condition.
• Oversee site readiness, operational flow, and daily execution standards across multiple locations.
• Identify operational gaps across sites and implement scalable solutions.
• Multi-Site Management & Leadership Directly manage and support Site Managers and Leads across multiple locations, ensuring operational consistency and performance.
• Conduct regular site visits to evaluate facility operations, team engagement, process adherence, and safety standards.
• Develop and maintain staffing models across markets, adjusting for demand fluctuations, growth, and operational changes.
• Drive alignment across all sites by standardizing processes, communication rhythms, and performance expectations.
• Monitor and resolve escalations across markets, ensuring issues are addressed swiftly and root causes are removed.
• Serve as the primary point of accountability for multi-site operational results.
• Performance Coaching Provide regular, actionable feedback to managers and frontline teams to strengthen results.
• Develop managers through coaching, performance reviews, and clear growth pathways.
• Build a strong culture of accountability, ownership, and continuous improvement across sites.

Your Core KPIs Customer Experience Score Inventory Availability Score Unavailability Score Fleet Utilization Score What Tops Off the Tank Rest & Relaxation :

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