Emergency Call Handling Field Engineer - US Remote with Travel

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Software Enterprise Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools which allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

This position is a remote role and candidates can be located anywhere in CST or EST time zones. There will be in excess of 75% travel.

The Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola's ECH solutions.

The Field Engineer may also provide consultation to both internal and external customers on complex solutions being deployed in the field.

Responsibilities

• Performs system configuration for all supported and assigned ECH solutions
• Performs site verification testing prior to cutting a site into a production environment
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution that may occur during the implementation phase of the project
• Ensures that installation / quality issues are resolved in a timely and efficient manner
• Ensures that project-specific documentation is stored as appropriate
• Participates in the development and approval of Methods of Procedure
• Participates in pre-contract oral presentations and customer negotiates as required
• Maintains subject matter expert skills

Preferred Skills

Preferred Qualifications

Basic Requirements

Travel Requirements

Over 75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

U.S. Benefits

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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