Helpdesk Technician

Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square-foot distribution center, two truck fleets, and a milk processing plant. The headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

Team

We are a lean team that serves 27,000 employees across 6 states. We work hard as a collective to ensure everything is accomplished, even if it is not in our job description. While we take things seriously, we like to have fun and create impact in our community.

Position

The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. This role offers opportunity to apply computer skills, help others solve technology issues, and grow within IT. Leadership and team-building experience can enhance candidacy for future leadership positions.

Shifts : Sunday – Wednesday and Wednesday – Saturday. Four-day work week, ten-hour shift. Overtime available.

Key Responsibilities

• Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues.
• Document all tasks received via ITSM / CSM platform.
• Troubleshoot and resolve issues that can be handled in a timely manner.
• Answer inquiries concerning store operations.
• Escalate issues as needed.
• Follow-up with users to ensure satisfactory resolution.
• Verify sales data is received from stores daily.
• Perform monthly user audits for store systems.
• Perform additional department duties as directed.

Ideal Candidate

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Retail

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