Information Technology Support Technician

Pomeroy is currently seeking an onsite PC Technician in St. Joseph, MO for a 2 to 3-month refresh project.

Pay Rate : $27-$30 / hr

Responsibilities :

• Perform device refresh including imaging and configuration for PCs or laptops.
• On-site installation and coordination with onsite teams in alignment with company security protocols.
• Package for shipping PCs prior to deployment and coordinating returned devices for disposal. Coordination of the return of replaced devices from the location, and preparation of returned devices for pickup by client's vendor.
• Respond to end-users' inquiries regarding technology issues providing onsite and remote support for users going through the migration.
• Includes incident recognition, research, isolation and troubleshooting steps for issues. Use ticketing system to open and track incidents.
• Provide training / presentations to end-users on a regular basis on various aspects of technology and its application in the company.
• Work to identify and triage an issue, working to resolve the issue with the End User utilizing available Knowledge Articles and information provided.
• Manage end user expectations and satisfaction throughout the process.
• Escalate for assistance with issues not addressable by the Technician

Qualifications :

Pomeroy is an equal opportunities employer and welcomes applications from diverse candidates.

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