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Senior Service Delivery Manager
Senior Service Delivery ManagerZensar Technologies • Redwood City, CA, US
Senior Service Delivery Manager

Senior Service Delivery Manager

Zensar Technologies • Redwood City, CA, US
5 days ago
Job type
  • Full-time
Job description

Zensar technologies, US is looking for high caliber Infrastructure Architect cum Service delivery manager for our client based out in Redwood City CA.

This job requires Technical expertise to lead High complex Infrastructure cloud Project and also to manage the stakeholder

Location of work- Redwood City CA

Onsite role

Open for both Fulltime and Contract

Experience : Extensive experience (typically 15+ years) in IT, including significant experience in both enterprise architecture and IT service management leadership roles

Overall accountability for end-to-end service delivery, client relationship management, and governance.

  • Client satisfaction.
  • Lead client governance meetings (weekly, monthly, quarterly) and represent all delivery towers.
  • Manage stakeholder communication, escalation management, and issue resolution.
  • Work with offshore, nearshore, and onshore teams to ensure unified delivery.
  • Transformation initiatives.
  • Drive strategic initiatives (automation, Roadmap).

Technical expertise

Must have skills

  • Enterprise architect with capability across Infra, Cloud and Networks.
  • Core understanding of Security concepts.
  • Ability to decode enterprise architecture for apps. (with appropriate conversations)
  • Communication and people management skills.
  • Extensive experience in manage Complex Cloud Infrastructure project
  • Proficiency in enterprise architecture frameworks and modeling tools

    • Good to have :

  • Background in Security with Okta, PIM / PAM and Enterprise security.
  • Strong experience in Enterprise apps architecture creation, modelling and deployment.
  • Certifications (Preferred) : Relevant certifications such as TOGAF (The Open Group Architecture Framework), ITIL (Information Technology Infrastructure Library), PMP, or cloud platform certifications (AWS Certified Solutions Architect, Azure Expert).
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    Service Delivery Manager • Redwood City, CA, US

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