Help Desk Technician (Work Location : Dousman, WI)

Who We Are

Lad Lake is a COA accredited, nonprofit, independent organization serving kids and families from across the state. We work with 1,200+ youth and their families through evidence-based, trauma-informed programs at three Southeastern Wisconsin campuses. Guiding growth is our mission and diversity, equity, and inclusion is at the center of all we do.

We're on the lookout for a Help Desk Technician to join our IT department. This role is responsible for providing software and hardware support, troubleshooting technical issues, assisting with one-on-one training for end-users, and maintaining the associate desktop environment.

What a day in the life of a Help Desk Technician looks like :

• Provide basic and intermediate training to users on software programs, printers, phone systems, and other peripherals.
• Maintain and process records related to printed directories, how-to user procedures, department forms, and equipment inventory.
• Assist with day-to-day administration of end-user settings, including network permissions, access, phone, and voicemail.
• Maintain and troubleshoot copiers / printers, coordinating service calls when necessary.
• Stay up to date with standard software applications used at Lad Lake and maintain knowledge of common hardware / software products.
• Collaborate with IT personnel to diagnose and resolve desktop and printing environment issues.

What you bring to the table :

Microsoft Server (2016 to Current)

What we bring to the table :

Come join the Lad Lake family. Welcome Home!

The base pay actually offered will take into account internal equity and also may vary depending on the candidate's education, job-related knowledge, skills, and experience among other factors.