Market Financial Center Manager
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities
- Operates as a back up financial center leader within a market
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence
Required Qualifications
1+ years leadership experience demonstrated through one or a combination of the following : coaching, training, or motivating a diverse work teamDemonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goalsProven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfactionStrong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitabilityProven record of balancing risk and making sound decisions while achieving business goalsStrong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building / deepening relationships, and demonstrate a commitment to providing personalized serviceStrong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering resultsStrong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsProficiency in computer skills and professional programs (for example, Microsoft Office)Availability to work weekends and / or extended hours as required to run the businessMust be able to travel to any financial center within the defined marketDesired Qualifications
1+ years management experience including hiring, coaching, and developing direct reportsExperience in the following industries : Consumer banking / financial services, mortgage, retail or hospitalityBachelor's Degree in related fieldBilingual (fluent verbal and written)Skills
Customer Service ManagementPerformance ManagementCoachingCustomer and Client FocusTalent DevelopmentRisk ManagementSales Performance ManagementBusiness Operations ManagementRecruitingResult OrientationReferral ManagementLeadership DevelopmentInclusive LeadershipPrioritizationProblem SolvingMinimum Education Requirement : High School Diploma / GED / Secondary School or equivalent
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.