Customer Experience Host - Middletown

Join Our Team as a Customer Experience Host!

Location : Head Over Heels Palrin, Middletown & East Brunswick Schedule : Part-Time

MondayFriday : 3 : 30 PM 7 : 30 PM

Saturday : 8 : 45 AM 1 : 30 PM

About the Role

At Head Over Heels, we're on a mission to create an unforgettable experience for every family that walks through our doorsand it starts with you! As a Customer Experience Host, you'll be the first friendly face our students and families see. Your goal? Make every visit feel magical, seamless, and joyfuldelivering the kind of customer service you'd expect from a world-class theme park.

This role is perfect for someone who is upbeat, professional, loves working with kids, and enjoys bringing energy and order into a fun, fast-paced environment.

Key Responsibilities

• Greet all guests with enthusiasm, positivity, and a warm smile
• Direct students and families to the correct classrooms or activity areas
• Assist with check-ins using our iPad system
• Provide information on class schedules, events, and studio policies
• Promote and help register customers for seasonal programs, camps, and events
• Maintain a clean, organized, and welcoming front lobby
• Ensure every guest feels acknowledged, supported, and excited to be here
• Communicate with staff to ensure smooth transitions and excellent lobby experience
• Represent and promote the Head Over Heels mission : Learning through Joy and Excellence
• Stay active and on your feet for the duration of your shift (4+ hours)

What We're Looking For

Why You'll Love It Here

At Head Over Heels, we don't just teach Gymnastics, Dance, and Ninjawe build confidence, community, and lifelong memories. As a Customer Experience Host, you'll be the heart of that experience, helping families feel welcome and excited to return every week.

Ready to spread joy and make a difference? Apply today and be part of the magic at Head Over Heels!