Job Type
Full-time
Description
Orion Premier Solutions is seeking a highly motivated Technology User Support Specialist to join our dynamic team. In this role, the specialist will provide critical technical support, manage IT assets, and assist employees with hardware and software setup. The ideal candidate is a detail-oriented problem solver with strong technical expertise and the ability to thrive in a fast-paced environment. This position requires excellent communication skills, the ability to work independently, and a proactive approach to IT support and process improvement.
Benefits & Compensation :
- Competitive salary and potential for bonuses
- Health, vision, dental, life, and disability benefits
- Employer-paid health premiums
- Tuition reimbursement for approved programs
- Monthly gym membership contribution
- 401(k) and retirement planning assistance
Responsibilities and Duties :
Order, configure, and test laptops, mobile devices, and tablets for company employeesInstall necessary software, security settings, and user configurationsPerform quality checks to confirm proper functionality before shipping or delivering devicesSet up networks (phone networks / internet, etc.) as needed and manage network accountsPackage and ship IT equipment to remote employees, field teams, and office locationsTrack shipments and ensure timely deliveryMaintain an accurate record of IT assets, including assigned devices and spare equipmentManage hardware lifecycles, including device refreshes, repairs, and disposal of outdated equipmentProvide first-line technical support for software, hardware, and network issues via MS Teams, phone, email, chat, or in personDiagnose and resolve technical problems, escalating complex issues when necessaryAssist employees with account setup, password resets, and access permissionsWork closely with IT support team members and other departments to resolve issues and accomplish company goalsPartner with HR and management to ensure smooth employee onboarding and offboardingGuide employees through troubleshooting steps and provide user-friendly solutionsMaintain documentation on setup procedures, shipping processes, inventory tracking, and common IT issuesCreate and update user guides and FAQs to improve self-service support optionsMonitor system performance and report potential issuesSupport the rollout of new technology tools and initiativesProvide recommendations for improving IT logistics efficiency and technical support processesProvide clear updates on IT logistics and support efforts to stakeholdersRequirements
Minimum 5 years of experience in IT support, logistics, or IT asset managementKnowledge of Windows, macOS, and common enterprise applicationsExperience with Microsoft Enterprise is a plusStrong problem-solving, organizational, collaboration, and communication skillsAbility to manage multiple tasks efficiently in a fast-paced environmentFamiliarity with IT ticketing systems (e.g., ServiceNow, Jira) and inventory management software is a plusAbility to lift and transport IT equipment (up to 50 lbs)Must be localSalary Description
$24.00 - $28.00 per hour
